Delivery Informationterms and conditions
Once the order is placed, you will receive a confirmation by e-mail, indicating the relative number and the summary of the items ordered. Check that the quantity of items, description and shipping address is correct, otherwise contact our customer service immediately at firstname.lastname@example.org or at +39 0463421622 - (Time: from 9.00 to 12.00, from 15.30 to 19.00 closed Monday morning and Sunday)
Terms of payment
BANK, PAYPAL, CREDIT CARD The prices on Burningboards.it are VAT included, Burningboards reserves the right to change prices without notice. In the case of orders already confirmed, prices will not change.
Transport and delivery
The shipping date may change the basis of the order from 2 to 4 working days, shipping is by courier Bartolini with delivery times between 24 and 48h. In Sicily, Calabria, Sardinia, Venice and Valle d'Aosta 72 h.
The courier will try to deliver in two attempts in case the first fails. If the second attempt is not successful, the package will be in storage and any costs of deposit and the respective costs of new delivery will be borne by the recipient.
Once received the package check the integrity of the goods received otherwise contact our customer service at burningboards.it or at 0039 0463421622 - (Hours: from 9.00 to 12.00, from 15.30 to 19.00 closed Monday morning and Sunday)
Warranty, assistance, withdrawal of purchase
All products purchased on Burningboards.it have a 2-year warranty (the date of the receipt is valid), for any problem do not hesitate to contact us.
Your problem is our problem.
In case of warranty service, the collection and delivery of defective products will be charged to the customer, only in case of defective product the customer will have the right to be replaced with a product equal or of equal value no later than 10 days from the date of receipt. The product must be returned in its complete package with all its components without any sign of tampering.
How to return a wrong product or that does not meet your expectations?
1) In the event of an error on our part - a size that does not conform to the order, color, defect or other, the collection costs are borne by us like that of the return, if the product is no longer available, a voucher will be issued purchase to spend within Burningboards.it
If you are not satisfied with your purchase, you will be asked for a contribution for the costs of collecting the return and sending the new product of 15 euros, Burningboards can change the product, or issue a voucher for your future purchases.
How to return the items
Contact our customer service at +39 0463421622 or at email@example.com. After agreeing with our staff, we ask you to pack the product you have decided to return in a suitable cardboard box and deliver it to our courier.
Address for the RESO
Burningboards, via Trento, 58 38023 Cles (TN)